Terms and conditions

The service

VaaniAPI provides AI customer-support software: a retrieval-augmented chat agent trained on content you supply, an escalation inbox, analytics and embeddable elements. Features marked “roadmap” on our website are not part of what you are buying today.

Accounts

• You must give accurate registration details and keep credentials confidential.
• You are responsible for everything done under your account, including by team members you invite.
• You must be authorised to bind the business you register on behalf of, and be at least 18 years old.

Plans, fees and taxes

• Prices are shown and billed in US dollars ($). The price shown at checkout is the amount billed.
• All prices are exclusive of tax. Any sales tax or VAT required in your jurisdiction is added at checkout.
• Subscriptions renew automatically each billing period until cancelled. Annual plans are billed upfront.
• Token limits are per billing period. If you exceed your plan's limit we will contact you to upgrade; we do not silently bill overage.
• We may revise prices with 30 days' notice; the change applies from your next renewal, never mid-term.
• Failed payments may lead to suspension after reasonable notice.

Free trial

The 14-day free trial requires no credit card and includes a capped number of conversations. We may end or modify trials at any time, and one trial is available per business.

Your content and data ownership

You own the documents, text and conversation data in your workspace. You grant us a limited licence to process it solely to operate the service for you. We do not use your content to train foundation models or to serve any other customer.

You are responsible for having the right to upload the content you upload, and for the accuracy of what your AI agent answers from it.

Acceptable use

• No unlawful, infringing, deceptive or harassing use, and no content prohibited under the IT Act, 2000 and the rules made under it.
• No attempt to breach tenancy isolation, reverse engineer the platform, or bypass rate limits and usage caps.
• No use of the AI agent to give regulated advice - medical, legal or financial - as if from a qualified professional.
• No sending of unsolicited bulk messages through connected channels, and you remain responsible for complying with the policies of WhatsApp/Meta and any other channel you connect.

AI output disclaimer

The agent answers from the content you supply and cites its sources, and it is designed to escalate rather than guess. It is still an automated system: you are responsible for reviewing the documents you upload and for the commitments your customers rely on. We give no warranty that every generated answer is accurate or fit for a particular purpose.

Availability and support

We target 99.9% monthly uptime excluding scheduled maintenance, which is announced in advance. Support is by email on all plans; priority support and a contractual SLA are available on Pro and Enterprise.

Suspension and termination

You may cancel at any time from the dashboard; see the cancellation and refund policy for what happens to the current period. We may suspend or terminate an account for material breach, non-payment or unlawful use, with notice where practicable, and will make your data available for export for 30 days afterwards.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or goodwill. Our aggregate liability in any 12-month period is limited to the fees you paid us in the 3 months preceding the claim. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to the parties first attempting good-faith resolution for 30 days.