AI front-desk for clinics & hospitals
Patients ask about timings, doctors, insurance and preparation instructions long after the front desk goes home. VaaniAPI answers exactly what your documents say - and hands anything clinical straight to your staff.
What the front desk cannot get to.
The front desk cannot scale
Every call about OPD hours is a call not spent on a patient in the room.
Accuracy is non-negotiable
Healthcare is the worst possible place for a chatbot that improvises.
After-hours appointment requests
Requests arrive at night and go cold by morning.
Answered automatically, every hour of the day
- Timings, doctors & departmentsAnswered from your published schedules.
- Appointment requestsCaptured with contact details and escalated to the front desk.
- Insurance & billing questionsGrounded in your empanelment and billing documents.
- Pre-procedure instructionsFasting, reports to carry, arrival time - quoted from your own patient handouts.
- Strict escalation for anything clinicalSymptom or treatment questions are handed to a human by policy, not left to the AI.
Source: opd-schedule.pdf
Source: insurance-list.pdf
Source: patient-instructions.pdf
Questions your schedules already answer
Uploaded once, answered forever - with the source document cited on every reply.
What to upload, and what to withhold.
Logistics belong in the knowledge base. Anything clinical does not, and the escalation rule below is deliberate.
| Document | Questions it answers |
|---|---|
| OPD schedule | Department timings, which consultant sits on which day, holiday closures |
| Consultation fee list | First visit and follow-up charges, procedure and diagnostic pricing |
| Patient preparation instructions | Fasting before blood work or a scan, what to carry, how early to arrive |
| Insurance & TPA panel list | Which insurers are empanelled for cashless, what pre-authorisation needs |
| Report collection policy | When reports are ready, collection timings, whether they can be emailed |
Three steps. Five minutes.
Upload what you already have
Drop in your policy PDFs, price sheets and FAQ documents. We extract, chunk and embed them automatically.
Set the tone and brand
Name, colour, greeting and quick replies, with a live preview as you type.
Paste one script tag
One line on your site - or a one-click install on Shopify and WordPress. You're live.
For healthcare & wellness specifically
No. It answers logistical and policy questions from your documents and escalates anything clinical to your staff.
Conversations are tenant-isolated at the database level, encrypted in transit and at rest. Review our DPDP/GDPR page and sign a DPA before going live with patient-identifying data.
What are you waiting for?
Stop answering the same 15 questions. Your customers get accurate answers 24/7, and you get your evenings back. Live in 5 minutes - no developer, no sales call.
Let's go! →Free plan to start · No credit card · Cancel anytime