AI support for e-commerce & D2C
Your traffic peaks after 8pm. Your support does not have to stop at 6. VaaniAPI answers the pre-purchase questions that decide the sale - instantly, from your own catalogue and policies.
What a D2C store loses after 8pm.
Midnight questions, morning replies
Most Indian shopping happens after dinner. A question answered eleven hours later is a competitor's order.
Return policy asked 40 times a day
Shipping windows, COD availability, size charts, exchange rules - the same fifteen questions, forever.
Silent cart abandonment
Shoppers rarely ask twice. If the answer is not there in seconds, the tab closes.
Answered automatically, every hour of the day
- Order & delivery questions“Do you ship to Wakad?”, “When will #7712 arrive?” - answered from your shipping policy and order docs.
- Sizing & product fitGrounded in your size chart and catalogue, never invented.
- Returns, refunds & exchangesExact policy wording, cited to the document, so nobody promises what you do not offer.
- COD, payments & invoicesGST invoice requests and payment-method questions handled without a human.
- Festive-sale surgesDiwali traffic spikes cost nothing extra - no per-message fee, no night shift to staff.
Source: shipping-policy.pdf
Source: catalog.pdf
Source: returns.docx
Questions your catalogue already answers
Uploaded once, answered forever - with the source document cited on every reply.
Five files and your store is covered.
Most e-commerce support is four documents doing the same work every day. Upload these and the repetitive questions stop reaching you.
| Document | Questions it answers |
|---|---|
| Catalogue PDF or product sheet | Sizing, fit, fabric, colour variants, what's in stock and at what price |
| Shipping policy | Delivery windows by pincode, courier partners, AWB tracking, expedited options |
| Return & exchange policy | The return window, condition rules, who pays return shipping, exchange vs refund |
| Payment & COD terms | Which methods you accept, COD availability and any minimum order value, EMI options |
| Billing & GST FAQ | GST invoice requests, invoice corrections, B2B orders against a GSTIN |
Three steps. Five minutes.
Upload what you already have
Drop in your policy PDFs, price sheets and FAQ documents. We extract, chunk and embed them automatically.
Set the tone and brand
Name, colour, greeting and quick replies, with a live preview as you type.
Paste one script tag
One line on your site - or a one-click install on Shopify and WordPress. You're live.
For e-commerce & d2c specifically
Yes. Shopify and WordPress/WooCommerce have one-click installs; every other platform takes a single script tag before the closing body tag.
No. The bundle is under 50KB and loads asynchronously, so it does not affect Core Web Vitals or your search rankings.
Yes - upload the catalogue as PDF, DOCX or text, and answers are retrieved from it with the source cited.
What are you waiting for?
Stop answering the same 15 questions. Your customers get accurate answers 24/7, and you get your evenings back. Live in 5 minutes - no developer, no sales call.
Let's go! →Free plan to start · No credit card · Cancel anytime