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For travel & hospitality

AI guest support for travel & hotels

Guests plan trips at midnight and message from different time zones. VaaniAPI answers tariffs, cancellation rules and itinerary questions from your own documents, around the clock.

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The problem

What a guest asks at 2am their time.

Guests are never in your timezone

Enquiries land at 3am and expect an answer by breakfast.

Cancellation policy disputes

Vague answers about refunds become chargebacks and bad reviews.

Seasonal tariff confusion

Peak, off-peak and festival rates change constantly.

What it handles

Answered automatically, every hour of the day

  • Tariffs & availability enquiriesAnswered from your current rate sheet.
  • Cancellation & refund rulesExact policy text, cited - fewer disputes later.
  • Check-in/check-out & house rulesPets, extra beds, early check-in, quoted from your policy.
  • Itineraries & packagesDay-wise plans and inclusions answered from your package documents.
  • Booking escalationHigh-intent guests handed to your reservations team with full context.
C
What is the tariff for a deluxe room in December?
A
December falls in the peak season band of the current rate sheet.
Source: tariff-2026.pdf
C
What is your cancellation policy for a 3-day-out cancellation?
A
Cancelling 3 days before check-in falls under the partial-refund slab.
Source: cancellation-policy.pdf
C
Is early check-in possible at 10am?
A
Early check-in at 10am is subject to availability and may carry a half-day charge.
Source: house-rules.pdf
Real questions

Questions your tariff sheet already answers

Uploaded once, answered forever - with the source document cited on every reply.

“What is the tariff for a deluxe room in December?”
“What is your cancellation policy for a 3-day-out cancellation?”
“Is early check-in possible at 10am?”
“Are pets allowed in the cottages?”
“What is included in the Coorg weekend package?”
What to upload

The documents behind every booking question.

Guests book across time zones and compare three properties at once. The one that answers first usually gets the booking.

DocumentQuestions it answers
Tariff sheetRoom rates by season, occupancy rules, extra-bed and child charges, meal plans
Cancellation policyRefund slabs by notice period, no-show terms, date-change rules
House rulesCheck-in and check-out times, early check-in, pet policy, visitor rules
Package inclusionsWhat a package covers, day-wise itinerary, what costs extra
Transfer & directions sheetAirport and station transfers, charges, distances, driving directions
Cancellation terms are worth uploading exactly as written. A guest who was quoted the policy up front, with the source named, is far less likely to dispute the refund later.
How it works

Three steps. Five minutes.

1

Upload what you already have

Drop in your policy PDFs, price sheets and FAQ documents. We extract, chunk and embed them automatically.

2

Set the tone and brand

Name, colour, greeting and quick replies, with a live preview as you type.

3

Paste one script tag

One line on your site - or a one-click install on Shopify and WordPress. You're live.

Questions

For travel & hospitality specifically

It answers questions and escalates booking intent with full context; payment and inventory stay in your booking engine.

Yes - replace the document and every channel answers with the new rates immediately.

Other industries: E-commerce & D2C · EdTech & coaching · Healthcare & wellness · Real estate & property
Get started for free

What are you waiting for?

Stop answering the same 15 questions. Your customers get accurate answers 24/7, and you get your evenings back. Live in 5 minutes - no developer, no sales call.

Let's go! →

Free plan to start · No credit card · Cancel anytime