Your WhatsApp number,
answered in seconds.
Customers already message you on WhatsApp. The agent answers them there from the same documents your website widget uses - in the language they wrote in, at whatever hour they sent it, and hands you the ones that need a person.
See it in action
Everything below runs on your own verified content - uploaded once, answered everywhere, and cited back to the source so you can audit every reply.
WhatsApp · Source: shipping-policy.pdf
WhatsApp · Source: returns.docx
What the WhatsApp agent does.
Your existing number
Connects to the WhatsApp Business number your customers already have saved.
Same knowledge base
Answers from the documents you uploaded once - no second bot to set up.
Hinglish and native script
Replies in the language the customer wrote in, Latin script or Devanagari.
Answers at any hour
The 11pm order-status question gets a reply at 11pm, not the next morning.
Handover with context
Low confidence hands the chat to your team with the whole thread attached.
One shared inbox
WhatsApp threads land in the same inbox as website chats, tagged by channel.
Your number, your documents, no new inbox
The agent connects to your existing WhatsApp Business number through Meta's Business API. Customers message the number they already have saved. Nothing about how they reach you changes - what changes is that the reply arrives in seconds at 11pm instead of the next morning.
Answers come from the same knowledge base as your website widget. Upload a policy once and both channels answer from it, with the same grounding rules: only your documents, the source named, and a handover when confidence drops. There is no second bot to train and no separate content to keep in sync.
Customers write to WhatsApp differently than they type into a website box - shorter, in Hinglish, often mid-sentence. The agent handles Latin-script Hinglish and replies in native script when that is how the customer wrote, so a question in Devanagari comes back in Devanagari rather than in English.
WhatsApp · Source: shipping-policy.pdf
What WhatsApp will not do.
The channel is live and answering. These are the edges worth knowing before you plan a workflow around it.
Not a broadcast tool
It answers people who message you. It does not send bulk campaigns, promotional blasts or marketing template sequences.
Not exempt from Meta's fees
Your VaaniAPI plan is flat, but Meta charges its own per-conversation rate on the Business API. That bill comes from Meta, not from us.
Not an action-taker
It answers questions and captures details. Processing a refund or editing an order still goes to a person, with the thread attached.
WhatsApp scope, spelled out.
| Capability | Status |
|---|---|
| Your existing number | ✓ Included today |
| Same knowledge base | ✓ Included today |
| Hinglish and native script | ✓ Included today |
| Answers at any hour | ✓ Included today |
| Handover with context | ✓ Included today |
| One shared inbox | ✓ Included today |
| Not a broadcast tool | - Not this product |
| Not exempt from Meta's fees | - Not this product |
| Not an action-taker | - Not this product |
Connect, verify, answering.
Connect your number
Link your WhatsApp Business account and verify it with Meta - a one-time setup.
It uses documents you've already uploaded
The policies and FAQs behind your website widget power WhatsApp with no extra work.
Replies start going out
Customers message the number they always have. Answers arrive in seconds, escalations reach you.
What are you waiting for?
Stop answering the same 15 questions. Your customers get accurate answers 24/7, and you get your evenings back. Live in 5 minutes - no developer, no sales call.
Let's go! →Free plan to start · No credit card · Cancel anytime